Chick-fil-A Rated Nation’s Friendliest Restaurant

November 1st, 2016 by Fiedler Group

According to QSR Magazine’s annual drive-thru report, Chick-fil-A which is rated as the best fast food restaurant based on customer satisfaction, is also the most polite restaurant in the country.

Among the restaurants surveyed, employees at the Chick-fil-A  were the most likely to say “please” and “thank you” and to smile at drive-thru customers.   Additionally, Chick-fil-A workers were also rated the second most likely to have a pleasant demeanor.

Mark Moraitakis, Chick-fil-A’s senior director of hospitality and service design said “It’s all about speed and accuracy, but we know our customers appreciate that we can be nice while being fast and accurate. Eye contact and smiling go a long way in the drive-thru experience.”

The recent QSR report notes that in Chick-fil-A is committed to establishing a customer friendly experience, and now have dedicated drive-thru teams, and send employees with tablets out to the drive-thru lane to take orders when lines get long.

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